SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GermA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://germaplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
PERFECT!!! i needed this. just came with a little scratches but its still super nice
very useful. It is as described as the picture. Thanks to the store. <3
Ordered on November 18, received on December 20, as described, all quality class
I washed the hair yesterday so I couldn't test todayBut I spent on my hair the feeling in the good area and the silicone does not have the area to take off
Good material, is exactly what the picture shows, works well
Oh, good.
In Ukraine for 19 days, the color is beautiful, it is pleasant to massage, and it is very convenient to hold
The product came diformedThe quality is good, but the product is broken. Wrote to the store waiting for the answer
This describes it, soft and very comfortable, I would buy again
The native yakysny massager. Cloves are not georstki and not m'yaki, do not scrab your head. Vicorist Toniku Abo Pid Hour Mittya Head With Shampoo
Purchased one and while waiting a friend og mine wanted one too so i got one for her too and they both arrived pretty quickly. The cyan one(mine) does seem to have some type of stains on its rubber, but i don't think it's a huge deal because of the low price
The arrived super quick but it’s broken. I have attached the picture
delivery was so quick same as i ordered product seems so good❤️
I loved it! Easy to use, the brush bristles are very soft, good size to hold. Just a great purchase. The detail of the heart made me something very nice. Very happy with the purchase. It took approximately two and a half weeks to reach Mexico.
OPIS buv is accurate, having become a miser, it is not fatal, ale is not a fine
Good massager for its price. The handle is slightly loose, but this does not affect its properties and purpose.
It's super cute! I love the color. It has arrived 2 weeks earlier than expected. The brush is very light and compact, the silicone teeth are soft, they don't scratch the skin at all, and it handles well. I am satisfied
Corresponds to the described by the store, it is good quality, arrived well packed and before the estimated date. It feels pleasant massage on the scalp. Recommended product.
Arrive fast, the cute color and excellent quality, it is middle ground in firmness.
At the top!!! It's super soft, it doesn't embody the hair if it's done slowly and it strengthens the care behind!!